Policies

 CHALET BOOKING & CANCELLATION POLICIES

  Deposit/Payment Policy Cancellation Policy

Low-Mid Season 

Includes:

May, June, July,  August, September, October,  November  to 15  December & March

  • First night deposit per chalet is required at the time of booking.
  • Full payment due 7 days before arrival.
  • Free cancellation if more than 7 days’ notice is given.
  • First night deposit is non refundable if less than 7 days notice is given.
  • No show: Full payment /No refund.

High Season 

Includes:

15 Dec to 28 Feb, 

April School Holidays

All Long Weekends

  • First night non-refundable deposit per chalet is required at the time of booking.
  • Full payment 30 days prior arrival.
  • Cancellation with more than 30 days’ notice given: Full refund less first night non-refundable deposit.
  • If the booking is cancelled, the deposit is not transferable to another booking or future bookings. 

  • Cancellation within 30 days arrival: No refund. (If the chalet is able to be re-booked, the portion re-booked will be refunded, less the non-refundable deposit).
  • No show: Full payment /No refund.

Please note: No changes will be accepted the Dec/Jan School Holidays and April School Holidays bookings within 30 days of arrival date.

  • Minimum 2 nights stay at any time.
  • All long weekends minimum 3 nights, Easter minimum 4 nights stay.
  • Check in from 2pm onwards, Check out by 10am latest.

 

 

 SITE BOOKING & CANCELLATION POLICIES

  Deposit/Payment Policy Cancellation Policy

Low Season       

Includes: 

June, July & August

 

  • First night deposit per site is required at the time of booking.
  • Balance due on arrival.
  • Free cancellation.
  • No show: Full payment /No refund.

Mid Season

Includes:

September, October, November to 15 December & May

  • $50 deposit per site is required at the time of booking.
  • Full Payment 7 days before arrival.
  • Cancellation fee $50.
  • No show: Full payment /No refund.

High Season

From 15 December to 30 April

  • $100 non-refundable deposit per site is required at the time of booking.
  • Full payment 30 days prior arrival.
  • Cancellation with more than 30 days’ notice given: Full refund less $100 non-refundable deposit.
  • If the booking is cancelled, the deposit is not transferable to another booking or future bookings. 

  • Cancellation within 30 days arrival : No refund. (If the site is able to be re-booked, the portion re-booked will be refunded, less the non-refundable deposit).
  • No show: Full payment /No refund.

  • Management reserves the right to change site allocation if necessary. 
  • A booking cannot be confirmed until a deposit is received and receipted.
  • Check in from 12pm onwards, Check out strictly 10am latest.
  • All long weekends minimum 3 nights, Easter minimum 4 nights stay.

 

PEAK SEASON REBOOKINGS POLICY

  • Guests can only rebook the same site/chalet for the same dates for the following year.
  • Guests must book and pay the non-refundable deposit prior to departure: $100 per site, First night per chalet.
  • If the booking is cancelled, the deposit is not transferable to another booking or future bookings. 
  • All bookings will be required to be paid in full 30 days prior to arrival. Reminder emails and text messages will be sent prior payment due dates.
  • No changes accepted to bookings within 30 days of arrival.
  • No “Roll Over” of bookings from year to year. If you do cancel this years' booking please note, you will not be able to rebook for the following season.
  • Anyone is welcome to call after 4 February to see what sites/chalets remain unbooked and then book accordingly.

 

 

 

 

Contact the Park

1 Blackwood Ave, Augusta

Telephone: (08) 9780 5633

ATB accreditation