Policies

CHALET BOOKING & CANCELLATION POLICIES
	Deposit/Payment Policy	Cancellation Policy
Low-Mid Season Includes: May, June, July, August, September, October, November to 15 December & March	First night deposit per chalet is required at the time of booking. Full payment due 7 days before arrival.	Free cancellation if more than 7 days’ notice is given. First night deposit is non refundable if less than 7 days notice is given. No show: Full payment /No refund.
High Season Includes: 15 Dec to 28 Feb, April School Holidays All Long Weekends	First night non-refundable deposit per chalet is required at the time of booking. Full payment 30 days prior arrival.	Cancellation with more than 30 days’ notice given: Full refund less first night non-refundable deposit. If the booking is cancelled, the deposit is not transferable to another booking or future bookings. Cancellation within 30 days arrival: No refund. (If the chalet is able to be re-booked, the portion re-booked will be refunded, less the non-refundable deposit). No show: Full payment /No refund. Please note: No changes will be accepted the Dec/Jan School Holidays and April School Holidays bookings within 30 days of arrival date.
Minimum 2 nights stay at any time. All long weekends minimum 3 nights, Easter minimum 4 nights stay. Check in from 2pm onwards, Check out by 10am latest.

SITE BOOKING & CANCELLATION POLICIES
	Deposit/Payment Policy	Cancellation Policy
Low Season Includes: June, July & August	First night deposit per site is required at the time of booking. Balance due on arrival.	Free cancellation. No show: Full payment /No refund.
Mid Season Includes: September, October, November to 15 December & May	$50 deposit per site is required at the time of booking. Full Payment 7 days before arrival.	Cancellation fee $50. No show: Full payment /No refund.
High Season From 15 December to 30 April	$100 non-refundable deposit per site is required at the time of booking. Full payment 30 days prior arrival.	Cancellation with more than 30 days’ notice given: Full refund less $100 non-refundable deposit. If the booking is cancelled, the deposit is not transferable to another booking or future bookings. Cancellation within 30 days arrival : No refund. (If the site is able to be re-booked, the portion re-booked will be refunded, less the non-refundable deposit). No show: Full payment /No refund.
Management reserves the right to change site allocation if necessary. A booking cannot be confirmed until a deposit is received and receipted. Check in from 12pm onwards, Check out strictly 10am latest. All long weekends minimum 3 nights, Easter minimum 4 nights stay.

Guests can only rebook the same site/chalet for the same dates for the following year. *
Guests must book and pay the non-refundable deposit prior to departure: $100 per site, First night per chalet.
If the booking is cancelled, the deposit is not transferable to another booking or future bookings.
All bookings will be required to be paid in full 30 days prior to arrival. Reminder emails and text messages will be sent prior payment due dates.
No changes accepted to bookings within 30 days of arrival.
No “Roll Over” of bookings from year to year. If you do cancel this years' booking please note, you will not be able to rebook for the following season.
Anyone is welcome to call a month later to see what sites/chalets remain unbooked and then book accordingly.

* Easter/April School Holiday/Long weekend bookings receive priority and are subject to yearly date change

CHALET BOOKING & CANCELLATION POLICIES