Policies

Low-Mid Season 

Includes:

May, June, July,  August, September, October,  November  to 15  December & March

• First night deposit per chalet is required at the time of booking.
• Full payment due 7 days before arrival.

• Free cancellation if more than 7 days’ notice is given.
• First night deposit is non refundable if less than 7 days notice is given.
• No show: Full payment /No refund.

High Season 

Includes:

15 Dec to 28 Feb, 

April School Holidays

All Long Weekends

• First night non-refundable deposit per chalet is required at the time of booking.
• Full payment 30 days prior arrival.

• Cancellation with more than 30 days’ notice given: Full refund less first night non-refundable deposit.

• If the booking is cancelled, the deposit is not transferable to another booking or future bookings. 

• Cancellation within 30 days arrival: No refund. (If the chalet is able to be re-booked, the portion re-booked will be refunded, less the non-refundable deposit).

• No show: Full payment /No refund.

Please note: No changes will be accepted the Dec/Jan School Holidays and April School Holidays bookings within 30 days of arrival date.

• Minimum 2 nights stay at any time.
• All long weekends minimum 3 nights, Easter minimum 4 nights stay.
• Check in from 2pm onwards, Check out by 10am latest.

Low Season       

Includes: 

June, July & August

• First night deposit per site is required at the time of booking.
• Balance due on arrival.

• Free cancellation.
• No show: Full payment /No refund.

Mid Season

Includes:

September, October, November to 15 December & May

• $50 deposit per site is required at the time of booking.
• Full Payment 7 days before arrival.

• Cancellation fee $50.

• No show: Full payment /No refund.

High Season

From 15 December to 30 April

• $100 non-refundable deposit per site is required at the time of booking.
• Full payment 30 days prior arrival.

• Cancellation with more than 30 days’ notice given: Full refund less $100 non-refundable deposit.

• If the booking is cancelled, the deposit is not transferable to another booking or future bookings. 

• Cancellation within 30 days arrival : No refund. (If the site is able to be re-booked, the portion re-booked will be refunded, less the non-refundable deposit).

• No show: Full payment /No refund.

• Management reserves the right to change site allocation if necessary. 
• A booking cannot be confirmed until a deposit is received and receipted.
• Check in from 12pm onwards, Check out strictly 10am latest.
• All long weekends minimum 3 nights, Easter minimum 4 nights stay.

PEAK SEASON REBOOKINGS POLICY

• Guests can only rebook the same site/chalet for the same dates for the following year.
• Guests must book and pay the non-refundable deposit prior to departure: $100 per site, First night per chalet.
• If the booking is cancelled, the deposit is not transferable to another booking or future bookings. 
• All bookings will be required to be paid in full 30 days prior to arrival. Reminder emails and text messages will be sent prior payment due dates.
• No changes accepted to bookings within 30 days of arrival.
• No “Roll Over” of bookings from year to year. If you do cancel this years' booking please note, you will not be able to rebook for the following season.
• Anyone is welcome to call a month later to see what sites/chalets remain unbooked and then book accordingly.